Lenovo Warranty 3Y Premier Support NBD

Lenovo Premier Support provides a dedicated, EMEA based advanced troubleshooting and end-to-end case management. The offering includes a direct access to highly trained experts who provide commercial enterprise level tech-to-tech support during extended hours. Customers can also take advantage of non-scripted real trouble-shooting communication and next business day remote & Onsite support with parts and labour.

Key Features:

• Local language, advanced technical support weekday 7 am - 7 pm (local time)
• Comprehensive hardware and Original Equipment Manufacturer (OEM) software support
• Single point of contact for simplified end-to-end case management
• Technical Account Managers for proactive relationship and escalation management
• Next Business Day Onsite labor and parts prioritization
• Standard suite of reporting (dispatching, parts quantities, service level, repeats, in/out warranty)
• Lenovo Commercial Portal for customized, secure online purchasing, reporting and product support3
• Options such as Premier Asset Tags to help with inventory management and Premier call center contact info

Benefits:

• A single point of contact in the support organization
• Improved productivity by minimizing time spent resolving issues
• Comprehensive issue resolution by an elite, EMEA-based team of advanced technicians
• An enhanced support experience by reducing support steps

Download the full specifications

Download the general guideline about warranty offered by Lenovo